1- Sales Training
Businesses cannot fulfill their full potential and prosper unless they are able to sell. An effective sales function within organizations is a critical aspect of a business' success. However, the ability to sell isn't necessarily a skill that people are born with. Anyone, given the proper tools, can become a better sales person.
Our view regarding the art of selling is that it draws on a combination of insights related to the company's strategy, a person's psychology, their acquired skills and global best-practices. When utilized properly, sales people and thus sales team perform substantially better.
We work towards providing an outstanding service towards delivering superior sales training and improving the impact of the sales on an organization.
2- Customer Service
Customer service is the provision of service to customers before, during and after a purchase. According to Turban et al. "Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation."
The importance of customer service may vary by product or service, industry, and customer. The perception of success of such interactions will be dependent on employees "who can adjust themselves to the personality of the guest, according to Micah Solomon. Customer service can also refer to the culture of the organization - the priority the organization assigns to customer service relative to other components, such as product innovation or low price. In this sense, an organization that values good customer service may spend more money in training employees than the average organization, or proactively interview customers for feedback.
From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. A customer service experience can change the entire perception a customer has of the organization.
Our Leadership Strategy services offer you a range of expertly crafted capabilities to optimize the way you manage talent and help you make the most of your colleagues’ capabilities today. We can also make a powerful difference at pivotal moments, such as a large-scale merger or acquisition, where so often the anticipated value of the transaction can be eroded by unwittingly missing the opportunity to select the highest-caliber teams and build the most appropriate new culture. We also frequently work with CEOs who are proud of their teams but want to move from good to great by broadening and optimizing the quality of insights available, and with organizations that have great internal successors in place but want to ensure their teams develop far enough and fast enough.
Leadership Assessment and Development
Egon Zehnder worked closely with top academics to create, test, and validate a unique methodology for reliably assessing not only executives’ past performance and current capabilities, but also their future potential. Our leadership assessments combine the best of traditional approaches (such as competency based assessment and thorough referencing) with expertly structured personal interviews to yield a deeper understanding of the executive’s personality traits and to surface underlying attributes that will predict future development and performance in new and more demanding executive roles. Our approach:-
Provides you with a richly nuanced, sophisticated understanding of executive strengths and potential.
Helps your executives understand themselves better, which can lead to a productive resetting of expectations around their future ambitions.
Provides an objective and reliable basis for realistically focusing each leader’s development plans on the one or two areas where improvement will make the most difference.
To learn more about our People Development program, please get in touch with us at email@example.com