This group have learned:

  • Being Assertive.
  • Handling angry customer.
  • Problem solving.
  • Handling customer objections.
  • Get customer loyalty.
  • Going extra mile.
  • Dealing with different type of personality.
  • Don't take it personal.
  • Being professional.
  • Change your mindset to help customer.
  • Add value.
  • Handling stress.
  • Effective listener.
  • Managing my emotion.